Refund policy

Credit purchases

TaleSpool offers one-time credit packs, with no recurring subscription. Credits do not expire. Current prices and what credits cover are shown on the pricing page; prices are in US dollars (checkout may also show your local currency), and the total, including any applicable taxes, is shown at checkout.

Requesting a refund

Use our Help & support page within 14 days of purchase to request a refund for unused purchased credits. Include the purchase date, the receipt or transaction reference, and a brief explanation. We review requests individually and may ask for information to verify the purchase.

Credits already used for successfully completed generation are generally non-refundable. We will review duplicate charges, billing errors and service failures separately. Promotional or complimentary credits have no cash refund value. This policy does not limit any refund or cancellation rights required by applicable law.

Failed generation and exports

Credits reserved for a generation that fails or is cancelled are released back to your available balance. This is a credit release, rather than a refund to your payment method. Exports do not cost credits. If your balance does not look right, contact us with the video name and approximate time of the issue.

AI results can vary. A completed result that does not match your expectations does not automatically qualify for a refund, but you can contact us if you believe there was a service error.

Approved refunds

Approved refunds go back to the original payment method, and the corresponding credits are removed from your account. Processing times depend on the payment provider and your bank; a refund may take several business days to appear.

When your receipt identifies Link or Stripe as the seller through Managed Payments, its buyer terms and refund process also apply. You may use the support link on that receipt for payment help.

Contact us

TaleSpool is operated by Ikko Systems Inc.. For questions about this policy or your account, use our Help & support page. If you can’t sign in, email support@talespool.com from the address on your account. Please do not send passwords or payment card details.